Sellio
Multi-channel customer support and live chat platform
In their words
Sellio combines a shared inbox with a website chat widget, messaging channels, tickets, automations, and support analytics. Small and mid-sized teams use it to answer customer messages from website chat, WhatsApp, Instagram, Telegram, and email in one place.
Shared Inbox and Channels
Messages from website visitors, email threads, and messaging apps land in a single workspace. Support teams assign, note, and follow up on conversations together. The embeddable widget installs on any website using one script tag.
AI Customer Service Agent
An AI agent trained on your website and documents replies to visitor questions on website chat. It hands off conversations to a human when it is unsure, and you can cap its usage so spend stays under control.
Fact file
Web app- Web
- macOS
- API
- Telegram
- Slack
- Discord
- Stripe
- Linear
- Notion
- Widget install
- One script tag
- Pricing model
- Per workspace, not per seat
What is Sellio?
Customer conversations from website chat, WhatsApp, Instagram, Telegram, and email land in a single workspace with Sellio. Support teams assign, note, and follow up together in a shared inbox without jumping between separate applications or tabs. The embeddable widget installs on any website using one script tag, bringing live chat to pages in minutes. Team members can also work from a native Mac desktop application while Windows support is prepared.
AI agent and knowledge base
Visitors asking questions on website chat are greeted by an AI agent trained directly on the company website, documents, and FAQs. The agent answers common inquiries day and night, handing off conversations to human agents whenever it is unsure of the correct response. Usage controls cap the volume of automated replies to keep spending predictable, and the AI agent replies exclusively on website chat while other channels route directly to human staff.
Tickets, automations, and support analytics
When support work continues past a chat reply, teams turn conversations into trackable tickets with full history preserved in the same thread. Built-in analytics track response times, resolution rates, and customer satisfaction scores over the same message conversations, giving support leads clear metrics to review without adding a second reporting tool. Pricing relies on a per-workspace model rather than climbing with headcount.